Introduction

This Privacy Policy describes how Slymart and its affiliates (collectively “Slymart, we, our, us”) collect, use, share, protect or otherwise process your information/personal data through our website https://www.slymart.in (hereinafter referred to as “Platform”).

You may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy.

If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes, but is not limited to:

• Personal details provided during sign-up/registering or using our Platform such as name, date of birth, address, mobile number, and email ID.
• Proof of identity or address provided for verification.
• Sensitive personal data with your consent such as bank account details, credit/debit card details, or other payment instrument details.
• Technical information such as device type, IP address, location, and cookies to enhance your experience.
• Transaction-related information such as order history, payment method, and delivery details.

We may also track your preferences, behavior, and activity on our Platform. This data is compiled and analyzed on an aggregated basis.

If you interact with third-party business partners (payment gateways, delivery providers, etc.), you will be governed by their privacy policies. Slymart is not responsible for third-party practices, and we recommend reviewing their policies before sharing personal data.

Important: We will never ask for sensitive details such as debit/credit card PIN, net banking password, or OTP over phone/email. Please do not share such information with anyone claiming to be from Slymart.

Usage of Information

We use your personal data for the following purposes:

• To process and deliver your orders.
• To provide customer support and resolve issues.
• To improve customer experience and website functionality.
• To communicate offers, promotions, and updates (with opt-out option).
• To prevent fraud, error, or illegal activities.
• To conduct surveys, marketing research, and analysis.
• To comply with legal obligations.

Sharing of Information

We may share your personal data with:

• Our group entities and affiliates to provide services and products.
• Third-party service providers such as payment gateways, logistics partners, and marketing agencies.
• Government authorities, regulators, or law enforcement when required by law.
• Business partners for marketing and promotional purposes (you may opt-out).

We do not sell or rent your personal information to third parties.

Security Precautions

We adopt reasonable security practices and procedures to protect your data from unauthorized access, misuse, or disclosure. Your account information is stored on secure servers.

However, no method of transmission over the Internet is 100% secure. By using the Platform, you accept the risks associated with online data transmission. You are responsible for keeping your login details safe.

Data Deletion and Retention

You may delete your account anytime via your profile settings or by contacting us. Deletion will remove your personal data, but we may retain certain information as required by law or for legitimate purposes (fraud prevention, dispute resolution, pending shipments, etc.).

We will retain your data only for as long as necessary for the purposes outlined in this policy or as required by law.

Your Rights

As a user, you have the right to:

• Access, rectify, and update your personal data.
• Withdraw your consent for data usage (subject to applicable conditions).
• Opt out of marketing communications.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy.

If you withdraw consent, we may restrict or deny certain services that require such data.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Please check this page regularly for updates.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: support@slymart.in

At Slymart, your privacy and trust are our priority.